USER AGREEMENT
1INTRODUCTION & APPLICABILITY
This User Agreement (“Agreement”) governs access to and use of the ZICE ESG Reporting Platform (“Platform”) operated by Taur Technology L.L.C, Dubai, United Arab Emirates (“Taur Technology”). By accessing or using the Platform, the user (“User”) agrees to be bound by this Agreement. If the User does not agree to any part of this Agreement, the User must not access or use the Platform.
This Agreement constitutes a legally binding contract between Taur Technology and the User. ZICE is a software-as-a-service (SaaS) platform intended to support ESG data management, sustainability reporting, and compliance workflows.
2DEFINITIONS:
means the ZICE ESG Reporting Platform, including its website, cloud-based application, dashboards, modules, and related services.
means the intelligent ESG reporting and compliance platform developed and operated by Taur Technology L.L.C.
means Taur Technology L.L.C, Dubai, United Arab Emirates.
means any individual or legal entity accessing or using the Platform, including authorized employees, consultants, or representatives of a subscribing organization.
means a User authorized to manage organizational access, user roles, permissions, and subscriptions on the Platform.
means any User granted access to the Platform by an Account Administrator.
means all environmental, social, governance, sustainability, compliance, policy, operational, or performance-related data entered, uploaded, or generated through the Platform.
means ESG, sustainability, or compliance reports generated using the Platform, including framework-aligned outputs.
means system-generated records capturing user activity, data changes, approvals, timestamps, and evidence history.
means the paid or trial-based right to access and use the Platform under agreed commercial terms.
3ELIGIBILITY & AUTHORIZED USE
The Platform is intended solely for business and enterprise use. Users must be duly authorized by their organization to access and use the Platform. The User represents that all information provided during registration is accurate, complete, and lawful.
4REGISTRATION AND ACCOUNT SECURITY
When registering on this service, users are required to generate a unique personal password. Maintaining the confidentiality of this password and their account credentials, as well as all activities performed under their account, is the sole responsibility of the user. In the event of any unauthorized use of their password or account, or any other security breach, users must immediately notify Zice via written communication. Zice will not be held accountable for any losses sustained by users as a result of unauthorized access to their password or account, regardless of whether the user was aware of such access.
Users understand that any data transmitted to this platform may be vulnerable to access or interception by third parties if the user's/company’s security measures are compromised.
Taur Technology shall not be liable for unauthorized access, misuse, or data exposure arising from incorrect role assignments, shared credentials, or internal access controls implemented by the Customer.
Zice implements stringent security protocols to safeguard sensitive user data, including financial information such as credit card, debit card, and banking details, through encryption and adherence to applicable legal requirements. To support fraud prevention and enable credit-based booking options, Zice may, when necessary, validate user data, including creditworthiness assessments.
Additionally, Zice may share de-identified or aggregated user data with approved third-party service providers. These providers fulfil specific functions on behalf of Zice, including, but not limited to, payment processing, data storage, & data analysis, all within the bounds of applicable legal regulations.
While Zice employs industry-standard security practices to protect user data, it cannot provide an absolute assurance against all potential security incidents that may compromise user information. User data held by Zice may be disclosed to appropriate law enforcement authorities for legitimate legal or investigative purposes without explicit user authorization.
5PLATFORM SCOPE AND FUNCTIONALITY
ZICE is designed to support ESG data collection, framework alignment, evidence management, benchmarking, audit trails, and report generation. The Platform supports sustainability and compliance workflows but does not guarantee regulatory acceptance, audit approval, or accuracy of disclosures derived from Customer-provided data.
6DATA OWNERSHIP & CONFIDENTIALITY
All ESG Data entered into the Platform remains the sole property of the Customer. Taur Technology does not claim ownership of Customer Data. The Customer grants Taur Technology a limited, non-exclusive, revocable license to host, process, analyze, and store ESG Data solely for the purpose of operating and improving the Platform. Taur Technology shall treat all Customer Data as confidential and shall not disclose it except as required to provide the services, comply with legal obligations, or with Customer authorization.
7ESG REPORTS, COMPLIANCE & AUDIT READINESS
The Platform supports alignment with ESG and sustainability frameworks. Reports generated by the Platform are based solely on Customer-provided data. The Customer is responsible for the accuracy, completeness, review, approval, and submission of all Reports. Audit trails and evidence repositories generated by the Platform are system records and do not constitute audit opinions, certifications, or regulatory approvals.
6INTELLECTUAL PROPERTY
Zice retains all intellectual property rights for materials disseminated across its sales platforms, encompassing, but not limited to, audio files, visual media, software applications, written text, and graphical icons (“Materials”). These Materials are safeguarded by relevant intellectual property legislation. Users are permitted to utilize these Materials solely as explicitly outlined in this document. Users must adhere to all directives issued by Zice regarding the permissible usage of the Materials.
The Zice website and other sales channels display various registered logos, service marks, and trademarks, all of which are the exclusive property of Zice. Users are expressly prohibited from employing these proprietary identifiers in any capacity without explicit authorization. Any unapproved use of the Materials constitutes a breach of applicable legal statutes.
6WEBSITE/ PLATFORM
This platform is intended for use by genuine users for lawful activities. The User Agreement provides a restricted, non-exclusive, and non-assignable permission to utilize this platform as explicitly outlined within this agreement. Users commit to refraining from any actions that disrupt or attempt to disrupt the platform's functionality.
Access to specific platform features might be limited to registered users. The registration process may necessitate users to respond to inquiries or provide details, which may or may not be personally identifiable. Some of these fields may be mandatory or optional. Users guarantee the truthfulness and accuracy of all data submitted to Zice.
Zice retains the exclusive right to suspend access to the platform and associated services, or any portion thereof, at any time, without prior notification, for routine maintenance or any other justifiable cause.
Zice reserves the authority to implement enhancements or modifications to its platform periodically, without providing advance notice to users. Users are encouraged to report any platform content deemed illegal, objectionable, defamatory, libelous, obscene, harassing, privacy- infringing, abusive, fraudulent, religiously offensive, spam, or in violation of any applicable laws to support@zice.it . Upon receipt of such a report, Zice reserves the right to conduct an investigation and/or undertake any actions the company deems appropriate. User(s) shall not host, display, upload, publish, transmit or share any information on Zice’s Website/Platform which:
Users are prohibited from uploading or sharing content that:
- Is not their own property and for which they lack authorization.
- Is considered indecent, sexually explicit, exploits minors, violates personal privacy (including bodily privacy), demeans or intimidates individuals based on gender, is racially or ethnically offensive, promotes illegal financial activities like money laundering or gambling, or incites hostility between groups based on religion or caste with the intent to provoke violence.
- Violates intellectual property rights, including patents, trademarks, and copyrights.
- Deliberately misrepresents the source of a message or knowingly distributes false, inaccurate, or misleading information.
- Falsely represents the identity of another person.
- Poses a threat to national and or global security, foreign relations, public order, or incites criminal activity, obstructs legal investigations, or insults foreign nations.
- Contains malicious software, such as viruses, or any code designed to disrupt, damage, or restrict the operation of the ZICE platform.
- Breaches any applicable legal regulations.
7LIMITATION OF LIABILITY
The Platform is provided on an “as is” and “as available” basis. Taur Technology shall not be liable for regulatory penalties, compliance failures, audit outcomes, reputational damage, or business decisions arising from use of the Platform or reliance on Reports generated from Customer- provided data. To the maximum extent permitted by law, Taur Technology’s total liability shall not exceed the fees paid by the Customer for the relevant subscription period.
8INDEMNIFICATION
The User agrees to indemnify and hold harmless Taur Technology from any claims, damages, losses, or expenses arising from misuse of the Platform, inaccurate data submissions, or violation of applicable laws.
9GOVERNING LAW & JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. The courts of Dubai, United Arab Emirates shall have exclusive jurisdiction over any disputes arising from this Agreement.
10MODIFICATIONS & MISCELLANEOUS
Taur Technology reserves the right to modify this Agreement at any time. Continued use of the Platform constitutes acceptance of the revised terms. If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.
16RETURN POLICY
As ZICE is a software-as-a-service (SaaS) platform providing digital access to ESG reporting tools, analytics, and compliance features, no physical goods are sold and therefore no returns are applicable once access to the Platform has been granted.
Upon successful payment, Users are provided immediate access to ZICE’s proprietary software, dashboards, templates, and reporting modules. Due to the nature of digital services and instant activation, returns, reversals, or exchanges are not permitted, except as expressly stated under the Refund Policy below.
17REFUND & DISPUTE POLICY
ZICE follows a strict but fair refund policy, aligned with industry-standard SaaS practices. Refunds shall be considered only under the following circumstances:
Duplicate Payment
If a User is charged more than once for the same subscription period due to a technical or payment gateway error.
Service Non-Activation
If access to the Platform is not enabled within a reasonable time after successful payment and the issue is solely attributable to ZICE.
Billing Errors
Incorrect subscription charges due to a system error.
Non-Refundable Scenarios
- Change of mind after purchase
- Partial usage of the subscription period
- Failure to use the Platform due to internal business decisions
- Incompatibility with third-party systems or internal IT infrastructure
- Non-usage or under-usage of services
- Failure to meet ESG reporting expectations due to incorrect data input by the User
Refund Process
- • Refund requests must be raised within 7 days of the payment date by emailing support@zice.it
- • The request must include: Registered email ID, Invoice number, Payment receipt, Detailed reason for the refund request
- • Approved refunds will be processed to the original mode of payment within 10–15 business days
All refund decisions made by ZICE shall be final and binding.
Dispute Resolution Related to Payments
Any dispute regarding billing, invoicing, or refunds must be raised within 15 days of the transaction date. Disputes raised beyond this period shall not be entertained. ZICE reserves the right to suspend or restrict access to the Platform during the investigation of any payment-related dispute.
18CANCELLATION POLICY
Subscription Cancellation Policy
Users may cancel their subscription to ZICE at any time through:
- Their account dashboard
- By emailing support@zice.it
Important Conditions:
- Cancellation prevents future renewals only
- No refunds will be issued for the current or unused portion of the subscription term
- Access to the Platform will remain active until the end of the paid billing cycle
ZICE does not provide prorated refunds for early cancellations.
Auto-Renewal
Unless explicitly cancelled before the renewal date, all subscriptions will automatically renew for the same term and plan at the prevailing subscription rate.
19LEGAL, REGULATORY & EXPORT RESTRICTIONS
Legal & Export Compliance
Users acknowledge and agree that they shall not use the ZICE Platform in violation of any applicable local, national, or international laws, regulations, or export control restrictions.
Without limitation, Users agree not to:
- Use the Platform in jurisdictions where such use is prohibited
- Export, re-export, or transfer the software or technical data in violation of applicable export control laws
- Use the Platform for unlawful ESG reporting, greenwashing, data manipulation, or misrepresentation
ZICE reserves the right to restrict access or terminate accounts if continued use may result in legal or regulatory exposure.
20PROMOTIONS, DISCOUNTS & OFFERS TERMS
Promotional Offers & Discounts
From time to time, ZICE may offer promotional discounts, trial periods, coupon codes, or special pricing (“Promotions”).
Promotion Terms:
- • Promotions are time-bound and non-transferable
- • Only one promotion may be applied per subscription unless stated otherwise
- • Promotions cannot be combined with existing enterprise or negotiated pricing
- • Discounted subscriptions are non-refundable
ZICE reserves the right to:
- • Modify or withdraw any promotion without prior notice
- • Cancel promotional benefits if misuse or abuse is detected
- • Deny promotional eligibility at its sole discretion
21NO GUARANTEE CLAUSE
No Guarantee of Outcomes
ZICE provides tools and frameworks to assist with ESG reporting and compliance; however, ZICE does not guarantee regulatory approvals, ESG scores, certifications, or third-party validations.
Final ESG outcomes depend on:
- Accuracy of data provided by Users
- Applicable regulatory frameworks
- External auditors or governing authorities
20MISCELLEANEOUS TERMS:
Severability:
If any part of this User Agreement is deemed invalid or unenforceable, that specific portion will be removed or modified to the minimum extent necessary. The remaining provisions of the agreement will continue to be valid and enforceable.
Modifications to terms:
Zice reserves the right to update these Terms at any time. Users are advised to review them periodically. Continued use of the Platform constitutes acceptance of the revised Terms.
Confidentiality:
Users must treat any information explicitly designated as confidential by Zice as such. This information may only be disclosed if required by law or to fulfill the obligations outlined in this User Agreement.
Customer Feedback:
Zice values user feedback to improve its services. Users authorize Zice to contact them for feedback through various channels, including email, phone calls, SMS, WhatsApp or other means. Users who wish to opt-out of feedback requests should contact ZICE at support@zice.it.
Privacy Policy:
Users are advised to review ZICE's Privacy Policy, available on the ZICE website, which details how user data is collected and used. By using the website, users agree to the terms of the Privacy Policy and consent to ZICE and its affiliates using their personal information as described therein.
By using the Platform, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
